Support Staff

This position involves interaction with attorneys, law enforcement agencies, court personnel, the public, state agencies, and others on a wide variety of issues and supports a wide range of responsibilities. The support staff provide overall critical administrative support to Assistant District Attorneys, Victim Witness Advocates and other professional staff.

Primary Responsibilities:

• Administrative support
• Data entry into case management system (DAMION)
• Create files, copy documents, manage internal and external mail flow
• Answer telephones, direct callers and visitors
• Manage daily schedule for individual(s) assigned to support
• Prepare letters, draft correspondence, manage spreadsheets, print reports
• Assist with communication of information and transfer of material internally and externally

Requirements:

• Strong written and verbal communication skills
• Ability to assess and address issues and matters in a timely fashion
• Ability to multi-task, refocus and re-prioritize in a high volume and fast paced environment
• Ability to work independently and as part of a team
• Ability to raise issues and/or questions to supervisor in a timely manner if unable to respond or beyond scope of responsibility
• Ability to accurately and timely manage and update data in an electronic case management system
• Excellent organizational and project completion skills, with a strong attention to detail
• Proven ability to meet firm deadlines
• Strong computer skills.  Proficiency with Microsoft Office Suite including Word, Excel, Access, PowerPoint and Outlook
• Outstanding interpersonal skills and professional workplace etiquette
• Strong personal character, integrity, judgment and maturity in handling sensitive & confidential matters
• An understanding of the role of a modern prosecutor’s office within the criminal justice system and the community
• A sincere interest in the public sector and the work of the Middlesex District Attorney’s Office
• A valid driver’s license, as travel across Middlesex County may be required
• A background check is required

Preferred Qualifications:

• Bachelor’s degree
• Prior experience working in a professional office environment
• Experience with the Commonwealth’s DAMION case management system
• Experience working with spreadsheets, proper formatting, data sorts & data base queries

October 2018